Wholesale Jewelry & Fashion accessories.

Jwholesale

FAQs


Manage Your Account

JWholesale is exclusively a wholesale website and only sells products to retailers.

  • How do I register a new account?
  • On the upper right hand corner of our website, click on "register" and provide the necessary information required to register an account with us.
  • I am a retailer but do not have a tax ID, can I still register?
  • Yes. Please contact us at 347-852-8277 in regards to opening an account with us if you do not have a tax ID readily available.
  • I am retailer but not in the United States, can I still register?
  • Absolutely. Click on "register" on the upper right hand portion of the website and select "International Customers" under "please select country of business location".
  • Can I update my account after my initial registration?
  • Any modifications and updating of personal account information can be done in "My Profile" under My Account.
  • How can I change my password?
  • Sign-in and click "change password" on the left hand side under "My Account".
  • I forgot my password, what do I do?
  • Please click here to receive a temporary password.
  • I receive your emails but for some reason, my login information is not working.
  • We at JWholesale place absolute priority on security and for that reason, any accounts that have not been logged in for a period of time, will be automatically deactivated. In order to activate your account, a new account must be registered.

Order Inquiries

JWholesale is exclusively a wholesale website and only sells products to retailers.

To place any orders with JWholesale, you must first register your business and then sign-in. If you have previously placed an order with us and would like to place another order, just sign-in using your email address and password.

  • Why can"t I see prices on products?
  • In order to see the pricing on products that we offer, you must first have a registered account and then you must be signed in to your account to start viewing prices.
  • Can I purchase without a business?
  • JWholesale is exclusively a wholesale website. We sell exclusively to businesses and retailers.
  • Do you sell your products internationally?
  • We do sell our products internationally. Please register online by clicking on register on the upper right hand corner of your website. Once on the registration page, please click international customer instead of United States customer. Please fill out all the necessary information.
  • Is there a minimum purchase amount required?
  • The minimum purchase amount is at least $50.
  • Will my shopping cart be saved if I log out?
  • If your order has not been purchased immediately all items will be saved even if you log out. JWholesale does run 24 hours a day, 7 days a week. So even though items are saved in the shopping cart, due to limited number of inventory, we cannot guarantee that products will still be available if you decide to purchase at a later period. Any purchased items will not appear saved in the shopping cart but will show up under order status along with the order number.
  • Can you restock sold out items?
  • Any request for restocking of sold out items, please email us at info@jwholesale.com with the product serial number. JWholesale cannot guarantee the restocking of sold out products and also cannot guarantee the same pricing of restocked items. Some items may require about 4 to 6 weeks to be restocked.
  • Can I order more items than what are currently in stock?
  • Please send all request in regards to ask question page or use our contact form by clicking here.
  • How can I find out when my requested items will be available?
  • An email confirmation will be sent out when requested items are available.

Track Order

  • I"ve checked out and I haven"t received confirmation; How can I check the status of my order?
  • In the event that you have not received an email confirmation in regards to your purchase, you can check the status of your order under My Account, "Order History and Track Order". Please make sure to check your Spam Mail to see if our emails are ending up there.
  • My order has shipped but I still can"t track it. How can I find out where it is?
  • Once the order is shipped from our warehouse the forwarding companies must then process it at their end, and this process can take up to a couple hours before an actual tracking number is generated.
  • When can I expect my package to be delivered?
  • We use UPS for all domestic ground shipments unless otherwise requested by a customer. Normal delivery schedule is 1-5 business days to the 48 continental US states. For details of your specific order, please sign-in and view My Past Orders for tracking information.
  • Tracking says "Delivered" but package was not received
  • Carriers will occasionally scan a package as "delivered" before it arrives to its destination. In the event of this occurrence, please wait as your package will be delivered in the next couple of business days.
  • International Delivery
  • Some shipments, usually smaller packages, will not be traceable. Your order should still arrive on the estimated delivery date.

Issues with Order

  • Canceling Orders
  • If order has not been shipped: You can cancel your order by logging in, going to My Account and looking under "Order History and Track Order".
    If order has been shipped: If your order has been shipped, you must refuse delivery. Please note, ANY refused packages will result in your account being charged for the re-shipment fee back to us and a 30% restocking fee.
  • Damaged Items
  • All returns must be done within 15 days of shipment. RMAs must also be done within the 15 days shipment period. No exclusions. In order to return any defective or damaged goods, please login to your account and under My Account click on Return Request to generate a RMA number. Please print and mail back along with the returned items, our RMA worksheet and write the RMA number on the packaging.
  • Return Policy
  • ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING UNDAMAGED. Items received without original packaging WILL NOT BE ACCEPTED. Please note that it is your responsibility to pay for the shipping on returned items. Store credit will be given to any defective and damaged goods once returned package has been received. ALL ITEMS THAT ARE IN THE ORIGINAL PACKAGING, UNOPENED WILL NOT HAVE A RESTOCKING FEE; ALL OTHER RETURNS WILL HAVE A 30% RESTOCKING FEE. Click here to view detail return policy.

Payment

  • What type of payments do you accept?
  • We accept Visa, Mastercard, American Express, Discover, Paypal
  • Can I pay with two different credit cards or forms of payment?
  • Yes, please contact the customer service department in regards.
  • How can I use an Offer Code online?
  • When finalizing your purchase at checkout there will be a portion dedicated to inputting any offer or coupon codes.
  • How and When Can I use my rewards/credit?
  • You will be able to use your rewards/credit when finalizing your purchase at the checkout portion.
  • How do I calculate the shipping and handling for my order?
  • We have a shipping calculator programmed in our website that will give a rough estimate of how much the shipping and handling of your order will cost.

Shipping

  • UPS & USPS will be used for continental US shipments
  • USPS & Fedex for Hawaii, Alaska, US Territories(Puerto Rico, Guam) and the Virgin Islands shipments. Fedex & USPS for International shipments
  • Do I have to pay handling for my order?
  • There is no handling cost.
  • Who do you use for forwarding?
  • JWholesale will use UPS or USPS for all forwarding purposes.
  • Do you ship internationally?
  • Yes we do. Most customers prefer to use USPS.
  • I want to order but your international shipping quote is too high, is there anyway it can be cheaper?
  • The quoted amount that you see on the bottom of your order is not the final amount. Depending on the size and weight of your order, we can negotiate with Fedex to receive a much cheaper shipping rate. We will offer both Fedex and USPS shipping rates to offer you the best rates available. Please contact us at or email us at info@jwholesale.com so that we can work with you in receiving the cheapest shipping quote available.
  • Do you offer drop shipments?
  • Currently, we are not offering drop shipment services.
  • Do you offer drop off service?
  • No.
  • Other Shipping Inquiries
  • There is a flat rate of $11.95 for all deliveries. For express and other shipping method, please click here to see methods and cost

Returns / Damaged Items

  • What is your Returns Policy?
  • Claims will not be accepted after 15 days from shipment date.
    No returns nor exchanges on sale items.
    Your boxes have been professionally packed and checked in our facility. If there are any damages, please contact the freight carrier, no later than 3 days, to file a claim. Fedex 1-800-463-3339
  • How do I make a return or exchange?
  • Discrepancies or Claims must be submitted by Mail or Fax within 15 days of shipment of goods.
    We will respond with a Return Merchandise Authorization (RMA) or Credit information.
    Return Address:
    Jwholesale
    882 Avenue of the Americas
    New York, NY 10001
  • How long does your merchandise last? does it tarnish? how fast does it tarnish? what metal alloys do you use? Are the earrings lead free or hypo-allergenic?
  • Just like things and people, we all change over time. Our jewelry does fall into that category. It will not change tomorrow; however, most if not all of our customers haven"t complained about our jewelry tarnishing or peeling. With careful use, no perfume, lotions, liquids, and limits on direct sunlight, our jewelry has endured multiple uses and has kept your customers content. All jewelry does come with a tag from the manufacturer claiming that it is lead and nickel compliant. Please keep all merchandise together: including the original packing materials until an authorization number has been obtained. Damages or Defective merchandise must be packed in their original boxes(i.e. poly bags, product boxes, etc., NOT SHIPPING BOX). Items must be in their a) original item box b) no price sticker on or removed c) no writing on original item.

Other

  • I cannot find the answer I am looking for. Can I ask a question?
  • Absolutely, email us at info@jwholesale.com and one of our customer service representatives will gladly be able to answer any other inquiries that you have.

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