Return Policy & How to
We're sorry if you received an item that needs to be returned. Please follow the instructions below:
Please click on My Account and look on the left hand side for Request a Return. You should see the order in which the unwanted item was delivered with.
Once the RMA number is generated, please carefully package the unwanted or damaged items along with the RMA form in a box. We recommend that you use the same box and packaging that the merchandise was already shipped in. Please use a carrier service that provides tracking as we are not responsible for lost or returned packages.
Store Rewards credit will be applied to your account once the package is received by our Returns Department. All items that are returned in their original packaging, unopened and unmarked will not be subject to restocking fees. All other returns (missing tags, missing items, etc.)will have a 15% Restocking fee deducted from their Total Return Amount.
10/16/2017 amendment: Please note all claims must be submitted within 15 days of shipment.