Wholesale Jewelry & Fashion accessories.


Customer Support

Top FAQs

  • I am a retailer but do not have a tax ID, can I still register?
  • Yes. Please contact us at 347-852-8277 in regards to opening an account with us if you do not have a tax ID readily available.
  • Why can"t I see prices on products?
  • In order to see the pricing on products that we offer, you must first have a registered account and then you must be signed in to your account to start viewing prices.
  • I haven"t checked out my order, but saved the shopping cart, will my items in the cart be guaranteed for my order?
  • If your order has not been purchased immediately all items will be saved even if you log out. JWholesale does run 24 hours a day, 7 days a week. Although items are saved in the shopping cart, due to limited number of inventory, we cannot guarantee that products will still be available if you decide to purchase at a later time. Any purchased items will not appear saved in the shopping cart but will show up under your Order status along with the Order Number.
  • When can I expect my package to be delivered?
  • We use UPS and USPS for all domestic ground shipments unless otherwise requested by a customer. Normal delivery schedule is 1-5 business days to the 48 continental US states. For details of your specific order, please sign-in and view My Past Orders for tracking information.
  • How long does your merchandise last? does it tarnish? how fast does it tarnish? what metal alloys do you use? Are the earrings lead free or hypo-allergenic?
  • Just like things and people, we all change over time. Our jewelry does fall into that category. It will not change tomorrow; however, most if not all of our customers haven"t complained about our jewelry tarnishing or peeling. With careful use, no perfume, lotions, liquids, and limits on direct sunlight, our jewelry has endured multiple uses and has kept your customers content. All jewelry does come with a tag from the manufacturer claiming that it is lead and nickel compliant. Please keep all merchandise together: including the original packing materials until an authorization number has been obtained. Damages or Defective merchandise must be packed in their original boxes(i.e. poly bags, product boxes, etc., NOT SHIPPING BOX). Items must be in their a) original item box b) no price sticker on or removed c) no writing on original item.
  • I have other questions.
  • Please visit our complete FAQs section to find your answer. If you still have questions, please contact us using our contact form or call us at 347-852-8277.
  • Check Your Order Status.
  • Once you have placed an order with us, you can find the status of the order from the My Account page. Your order status will be updated as the package is being prepared for shipment. You can click here to find your order status. Please note that you must be signed in to have access to your Order Details.

Contact Us

  • By Email : Click here to email us
  • By Phone : 347-852-8277
  • By Fax : 212-689-8054
  • By Land Mail : 882 Avenue of the Americas New York NY 10001